KMS AI: Improving Customer Service Efficiency
KMS AI is a free Chrome add-on developed by kms.integrations. This program aims to help service agents in creating happy customers by providing real-time assistance. With its advanced technology, KMS AI is able to identify repetitive support answers and automate customer service on all channels.
By periodically analyzing your data, KMS AI finds the answers that satisfy your customers on ticketing platforms. The program offers a two-stage automation process for support categories. First, it empowers the team with smart suggestions, and then it can operate in fully automated mode.
One of the key benefits of using KMS AI is the ability to reduce your SLA (Service Level Agreement) by half on emails, chat, and social media. Customers can stay on their preferred channels and still receive prompt and efficient service.
Overall, KMS AI is a valuable tool for service agents looking to improve customer satisfaction and increase efficiency in their support operations.
